Retail Training Manager

Damiani Group, one of the main international players in jewelry, is looking for a:

Retail Training Manager

You will play a critical role in enhancing customer experience and developing the sales competencies of our boutique staff, responsible for managing training programs that drive skill development, customer engagement, and sales performance.

Key Responsibilities

• Coordinate with the Italy Headquarters Training Team to implement and update group training programs
• Develop training initiatives aimed at improving sales performance and enhancing staff capabilities
• Support boutique staff in refining their clienteling and storytelling skills
• Design and conduct orientation programs for new boutique staff
• Conduct role-playing sessions for diverse customer interactions
• Regularly prepare reports, assess the effectiveness of training, and propose programs to improve performance and sales capabilities
• Conduct field coaching through regular boutique visits to drive performance improvements and staff development
• Manage and control the training budget

Required Skills and Experience

• Minimum 3 years of experience as a Retail Trainer or Sales Trainer in the luxury industry
• Customer service experience in sales
• Business-level English proficiency (both writing and speaking)
• Intermediate or above PC skills, including Excel, Word, and PowerPoint
• Experience handling jewelry preferably
• Work experience in a foreign company preferably

Ideal Candidate Profile

• Strong communication skills, boldness, and the ability to build consensus around conflicts of interest without fear of friction
• Flexibility and a willingness to change and take on challenges
• Proactive communication and organizational skills within a team environment
• A strong sense of responsibility for improving sales and customer-oriented